ICX7150-C12P STOPPED WORKING

[DPugh]

The system was working and stopped after a power outage. The ICX-7150-C12P has a green power light with a yellow SYST light. The 9U1-R510-US00 has no lights.

Can you help.

[Imran_ruckus]

Hi @DPugh 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Based on the description, the Green PWR light and Yellow SYST light indicate that the RUCKUS Switch is stuck in boot mode.

To troubleshoot this issue, please refer to the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know how the process goes, and feel free to reach out if you get stuck at any point while following the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[DPugh]

I have been working on this for the last hour without any luck. Do you have any other suggestions?

[DPugh]

When rebooting the system all of the lights come on and then I get just the green power and yellow SYST light. It looks like it's not accepting the reboot.

[Imran_ruckus]

Hi @DPugh 

Thank you for the response and the update.

Could you please let me know at which step you are getting stuck while troubleshooting the issue? Please share the screenshots/pictures of errors (if any).

Kindly confirm.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support