Ruckus SW update is making Sonos speaker drop

[Satishk4]

Hi, I tried all steps but unable to log into Ruckus AP. I have 1 Ruckus Switch and 2 Ruckus APs. I disconnected one AP and Reset the other AP by pressing the RESET button with a pin in AP box. After it came back on still unable to log into AP's IP. I have Single Sign On for Ruckus but that login credential don't work on AP's IP log in screen. KINDLY UNDERSTAND I HAVE TRIED ALL AVENUES AND FOLLOWED EVERY STEP IN LAST ONE MONTH. PLEASE DONT GIVE ME ANOTHER STEP TP TRY FACTORY RESET. IT JUST DOESN'T WORK. I need a technician from RUCKUS as its your product and Lennar asked to get help from RUCKUS.

[pinky_ruckus]

Hello,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to login to the Ruckus AP.

We suggest you to  perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Satishk4 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community