We recently moved here and previous owner did not give any set up instructions. We connected our router to the hub and did the reset on access points few times as described but the light in 2.4G and 5G is Amber. In the unleashed app it show connected but no browser or app works. Could you please advise
Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.
Which means the radio signal is on, but you have no devices connected (phone, computer so ion).
To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.
All the points are connected correctly but when we reset the AP and connect the WIFI after changing the WIFI name from Configureme_XXXXXX it takes us to ATT error page, but we are not ATT customer we are Xfinity customer. ATT was previous owner service provider