Internet not working

[PoojaGupta]

Hi, 

We recently moved here and previous owner did not give any set up instructions. We connected our router to the hub and did the reset on access points few times as described but the light in 2.4G and 5G is Amber. In the unleashed app it show connected but no browser or app works. Could you please advise

[Jayavidhya]

Hi @PoojaGupta 

Greetings of the day,

Thanks for the details provided.

Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP. 

 

Which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community

[PoojaGupta]

Hi Jayavidhya, 

All the points are connected correctly but when we reset the AP and connect the WIFI after changing the WIFI name from Configureme_XXXXXX it takes us to ATT error page, but we are not ATT customer we are Xfinity customer. ATT was previous owner service provider

[Jayavidhya]

Hi @PoojaGupta 

Please let us know the current LED status of the Access points. Also please check the connections between the devices to your ISP.

If you confirm the connections please follow the below steps.

1.Connect the client to configure.me SSID.

2. Launch a web browser and enter the following into the browser’s URL: unleashed.ruckuswireless.com, and press Enter.

3. Follow the setup wizard and do the initial setup.

4. Once the setup is done, the AP will stop broadcasting the Configure.me SSID.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[Jayavidhya]

Hi @PoojaGupta 

To solve this issue please try to reboot the switch and router and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community