ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

[steved1951]

As an update to my previous post, here is more information.

We purchased a Lennar home in the Folsom Ranch community in Folsom, CA, in July of 2019. The house was outfit by Amazon as a “smart home” that included the Ruckus ICX7150-C12 switch and two R510 Access Points. In addition to this, we contracted with AT&T for 1GB Internet service delivered over fiber to a BGW210-700 Internet router. 

The switch is connected directly to the router over Ethernet, and the switch is connected to the two WAP’s, also via Ethernet. The download speed at the router is 884 Mbps. The download speed at the Ruckus Switch is 831 Mbps.

Since Lennar failed to wire the house with Ethernet, other than the wiring from the Switch to the WAP’s, all other traffic is delivered via the two WAP’s – one on the first floor ceiling and one on the second floor ceiling.

Wireless signals within the house measure as high as 425 Mbps and as low as 250 Mbps, depending on line of site and location from either of the two WAP’s. The office on the first floor which contains the two high-end laptops, which happens to be down the hall and in another room, measures one of the lowest speeds at 261 Mbps.

With the advent of smart-tv’s and streaming devices, download speed in other areas of the house, like the family room, loft, etc., is as important as the office location.

The basic question is: what is the fastest speed that the R510 is capable of, and is there any alternative for reaching places that out of the line of site? Are there alternatives to the R510 that could produce higher WiFi signals throughout the house?

[pinky_ruckus]

Hello @steved1951 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and having slow speed issues.

Could you please let us know the answers to the below queries to assist you better?

1.    Was there any power outage before you started facing the issue?

2.    Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3.    May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[steved1951]

Was there any power outage before you started facing the issue? No power outage as this has been the normal operating condition of this setup since day 1. 

2.    Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3.    May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)  Two access point, one on the first floor ceiling and one on the second floor ceiling.

Downstairs WAPUpstairs WAP

[pinky_ruckus]

Hello @steved1951 ,

Greetings!

Thank you for sharing the response.

From the response, I understand that you have 2 Access points and one of which are having all lights turned on and green including CTL and the other AP having all lights except CTL turned Green.

If there are multiple APs, only one among those APs will act as a master AP and that master AP will have their CTL turned on and green. The CTL on all other APs will be off.

We need to check few configurations on the Switch to assist you further.

Please follow the below steps and help us with the queries,

1.     To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2.      Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @steved1951 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.