Hi @PennyPoppin
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working.
Please let us know the answers to the below queries to assist you better.
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hello Imran,
I hope all is well, below is the answers to your questions.
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
No, this not a new install and yes, it was working before. There was not any power outages in my area.
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports).
No, I do not see any lights when the switch is plugged in.
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
Yes, my internet connection is working.
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
I have two access points that are connected to my switch. There aren't any lights flashing on both of my access points.
I hope this answers all your questions.
Thank you
Hi @PennyPoppin
Greetings!!!
Thank you for the response and the information you shared.
Please remove your Switch from the networking cabin then plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
