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New Contributor

Good evening everyone. This week my switch decided to stop working, I tried to do a reset and unfortunately that was unsuccessful. I work from home and I really need help on how to go about replacing my switch. I look forward to hearing from someone soon. Thanks in advance 



Hello @PennyPoppin 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Kind regards,

Sofia Gätjens

Hi @PennyPoppin 

Could you please help us with the requested Pictures and Video to process further?

Thank you again.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.