RUCKUS ICX 7150-C12P stopped working, no status LEDs on, SYST led is amber, all PoE are off

[anandbellad]

Hi, 

 I have RUCKUS ICX 7150-C12P setup in my Lennar home when brought the house in 2020. And it's been working fine until few weeks ago. When I checked, all the PoE lights are off, none of the status LEDs are on, and SYST light is amber. I restarted and nothing changed. Current, none of the IOTs are working due to this.

I have not done anything since it was setup in Jan 2020. Looking for guidance on how do I go about troubleshooting this, if there are particular sequence I should follow or directly factory reset or somethings else. I am not geek in networking but i do consider myself a handyman generally speaking and could try with some guidance.

Thank you and much appreciate any help.

Anand 

[Vásquez_Fer · Accepted solution]

Hi @anandbellad 

Basically, due the power outage / spike of power /  the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards 

Fernando Vasquez 

[Wael]

I don’t like to start over.

i had the same issue and I followed the same steps.everything is fine and it’s a live between the switch and my laptop (server )

but i had the error message 

Retry count exceeded;

starting again

[Vásquez_Fer]

Hi @Wael 

Copy and past the issues you are having with the network over chat.

Best Regards 

Fernando Vasquez 

[Wael]

Unfortunately,I don’t have this option .

to upload photos 

[Vásquez_Fer]

Hi @Wael 

All of us have this option available or you can drag the capture to the chat and it will be attached

Best Regards 

Fernando Vasquez 

[Wael · Accepted solution]

Not everyone.

also I checked different articles and see the visitors claims about the uploading photos.

I replied with the error message.