Solved: RUCKUS Forums - RUCKUS ICX 7150-C12P stopped working (no power) - Page 2

GIGacilan11 · ‎05-29-2026

As of two nights ago, I noticed that my WiFi was not working. I checked yesterday & noticed that both the RUCKUS ICX 7150-C12P switch was not on. I tried troubleshooting utilizing past posts on this forum, but to no avail. I also tried using a different cable and multiple outlets, but the lights on both the switch and the access points are not illuminating. I currently live in a Lennar Home built in 2019, and this is the first time I’ve experienced this issue. Any support would be wonderful! Thank you!

Imran_ruckus · ‎05-29-2026

Hi @GIGacilan11

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when checked with working power outlet.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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