RUCKUS ICX 7150-C12P stopped working (no power)

[GIGacilan11]

As of two nights ago, I noticed that my WiFi was not working. I checked yesterday & noticed that both the RUCKUS ICX 7150-C12P switch was not on. I tried troubleshooting utilizing past posts on this forum, but to no avail. I also tried using a different cable and multiple outlets, but the lights on both the switch and the access points are not illuminating. I currently live in a Lennar Home built in 2019, and this is the first time I’ve experienced this issue. Any support would be wonderful! Thank you!

[Imran_ruckus]

Hi @GIGacilan11 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[GIGacilan11]

Hi there! I’ve uploaded the video and photos matching as best as I can with the examples. I appreciate all of your help & support!

[Imran_ruckus · Accepted solution]

Hi @GIGacilan11 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when checked with working power outlet.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @GIGacilan11 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. 

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support