Power Surge

[caitlinemsnyder]

Power surge caused ruckus boxes to mess up internet. I can see the three boxes on my wifi under different names (Recover.me-XXXXXX). I need support to help me get this fixed. Used to be able to login to dashboard and fix, but the website unleashed.rucklesswireless.com is not working for me. 

[Imran_ruckus]

Hi @caitlinemsnyder 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

I understand the concern regarding the Access Point showing the “Recover.Me” Wi-Fi network. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

The “Recover.Me” SSID usually appears when the RUCKUS Access Point has either lost its configuration or entered recovery/setup mode unexpectedly.

Please try the following steps:

1. Disconnect the power from the Access Point for about 30 seconds.

2. Reconnect the power and wait 5–10 minutes for the AP to fully boot up.

3. Check if your regular Wi-Fi network reappears.

If that doesn’t work, please share:

• A photo showing the status lights and cables on the RUCKUS Access Points and ICX-7150-C12P Switch.

This will help us guide you further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support