R510

[Barb]

Hey, 

I have Lennar home and ruckus R510. Before system was set up for login admin and password Lennar, but when I'm trying login in to "my account" I can't. My xfinity network shows me high speed, but when I try use my home network pages freeze. SN# 372072005569

[Sgatjens · Accepted solution]

Hi @Barb 

Do you have access to your Xfinity router through either an application or a web interface? If you do, could you please verify whether you can find the IP address assigned to the ICX7150? I noticed that you attempted to use an IP scanner, but the two entries labeled "Ruckus" are likely your access points, as their MAC addresses don't match with the ICX7150.

If you can find it then you can follow the steps below:
2-This guide show you how to access remotely to your switch
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

 

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

ICX7150-C12 Router#enable 
ICX7150-C12 Router#copy flash flash secondary
ICX7150-C12 Router#boot system secondary yes
 

Here are the guides:

1 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...
2 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

If you don't have access, please provide a photo of your ICX7150 switch with cable connections. I need to confirm that the Xfinity router is properly connected to our ICX7150 switch.

(Refer to the image below and share a corresponding photo, displaying the complete switch panel with cable connections to the switch ports.)

Note: Ensure that ALL cables are connected to the 12 ports on the front panel, organized in 2 rows of 6 ports each.




Kind regards,

Sofia Gätjens

 

[Sgatjens]

Hello @Barb 

Thank you very much for the information provided. 

Based of the information you shared,  it seems like you are presetting the routing code.

Output:

ICX7150-C12 Router

Symptoms

-Websites not loading 
-Devices getting disconnected or having problems working as intended. 
-Network dropping at random points in time. 
-Smart devices not being able to connect to the internet. 

-Unleashed dashboard sometimes not showing as "Connected" on the Internet tab.

-Slow connectivity

 

[Sgatjens]

We have 2 ways to access to the Switch A) In a logical way via Ip address (Ip address are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-This guide show you how to access remotely to your switch
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

ICX7150-C12 Router#enable 
ICX7150-C12 Router#copy flash flash secondary
ICX7150-C12 Router#boot system secondary yes
 

Here are the guides:

1 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...
2 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

B) The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘3’

Please note that, in my opinion, the most straightforward method involves using a console connection, as it only requires the correct cable to access the ICX switch

>Once the router issue is resolved, I can guide you through the steps to add the switch to your Unleashed dashboard. The switch doesn't automatically appear on the dashboard by default, so you'll need to add it manually if you wish to view the switch there.

Kind regards, 

Sofia Gätjens

[Sgatjens]

Hi @Barb 

You can use step B) and check the link, you will find how to access the switch with an Apple MAC. 

B) The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘3’

Please note that, in my opinion, the most straightforward method involves using a console connection, as it only requires the correct cable to access the ICX switch

Kind regards, 

Sofia Gätjens

[Barb]

Hello, I'm following all steps but I can't find ip of my ruckus, and terminal doesn't show me command like you said 

[Sgatjens · Accepted solution]

Hi @Barb 

Do you have access to your Xfinity router through either an application or a web interface? If you do, could you please verify whether you can find the IP address assigned to the ICX7150? I noticed that you attempted to use an IP scanner, but the two entries labeled "Ruckus" are likely your access points, as their MAC addresses don't match with the ICX7150.

If you can find it then you can follow the steps below:
2-This guide show you how to access remotely to your switch
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

 

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

ICX7150-C12 Router#enable 
ICX7150-C12 Router#copy flash flash secondary
ICX7150-C12 Router#boot system secondary yes
 

Here are the guides:

1 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...
2 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

If you don't have access, please provide a photo of your ICX7150 switch with cable connections. I need to confirm that the Xfinity router is properly connected to our ICX7150 switch.

(Refer to the image below and share a corresponding photo, displaying the complete switch panel with cable connections to the switch ports.)

Note: Ensure that ALL cables are connected to the 12 ports on the front panel, organized in 2 rows of 6 ports each.




Kind regards,

Sofia Gätjens