R510 Recover.me password to setup AP

[bigwavedave]

Moved into a Lennar condo previously occupied by rental tenants. It appears that Amazon may have set up the original configuration in 2020. The switch is working fine but the access point (R510) is only showing Recover.me-10C090 and is asking for a password in the setup. No documentation or procedures for getting back to the configure.me setup. Please help.

[Vásquez_Fer]

Hi @bigwavedave 

Hope you are doing well ! 

Please make sure the devices are connected correctly , make sure that the cable from the Router to the Switch is connected in the right place " in 1 of the 12 ports " like below picture 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Quick question what are the color lights or status from the Access Points  ?

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Best Regards 

Fernando Vasquez 

[bigwavedave]

Power is flashing green 

Ctl is steady green

[bigwavedave]

No other lights are on

[Vásquez_Fer]

Hi @bigwavedave 

Based on status of the lights seems to be that the Access points are no connecting to the Local router Router ISP.

Please check the following guide:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

In order to make sure that the Router cable is plugged in , in the right place 

Best Regards 

Fernando Vasquez 

[bigwavedave]

The AP keeps popping up randomly as recover.me248C50 (the serial #) but then disappears. The couple of times I have tried to put in a password (the serial number) I get the message "Can not join network"