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R510 Recover.me password to setup AP

bigwavedave
New Contributor

Moved into a Lennar condo previously occupied by rental tenants. It appears that Amazon may have set up the original configuration in 2020. The switch is working fine but the access point (R510) is only showing Recover.me-10C090 and is asking for a password in the setup. No documentation or procedures for getting back to the configure.me setup. Please help.

1 ACCEPTED SOLUTION

Jayavidhya
Moderator
Moderator

Hi @bigwavedave

Please try using the below password.

ruckus-<admin password>

Also please follow the below link for Recover.Me issue

https://support.ruckuswireless.com/articles/000011009

Best regards,

Jayavidhya

Lennar Home Community

 

View solution in original post

12 REPLIES 12

Vásquez_Fer
Moderator
Moderator

Hi @bigwavedave 

Hope you are doing well ! 

Please make sure the devices are connected correctly , make sure that the cable from the Router to the Switch is connected in the right place " in 1 of the 12 ports " like below pictureICX-7150-C12P_appearance.jpg 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Quick question what are the color lights or status from the Access Points  ?

Vsquez_Fer_0-1675368742114.png

 

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

 

Best Regards 

Fernando Vasquez 

Power is flashing green 

Ctl is steady green

No other lights are on

Hi @bigwavedave 

Based on status of the lights seems to be that the Access points are no connecting to the Local router Router ISP.

Please check the following guide:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

In order to make sure that the Router cable is plugged in , in the right place 

Best Regards 

Fernando Vasquez 

 

The AP keeps popping up randomly as recover.me248C50 (the serial #) but then disappears. The couple of times I have tried to put in a password (the serial number) I get the message "Can not join network"