R510 AP constant red light

[flo253]

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red. 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

[Imran_ruckus]

Hi @flo253 

Thank you for the response and the update.

Could you please let me know if you have an external power adapter (12VDC) to connect to the R510 Access Point and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot)

Please confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[flo253]

Yes I do. 

[Imran_ruckus]

Hi @flo253 

Greetings!!!

Thank you for the response and the confirmation.

Please unplug the ethernet cable from the PoE port of the AP and connect the AP with a 12 VDC Adapter ALONE. Perform the factory reset process, by pressing the reset button with a paper clip on AP and try connecting configure.me.xxxxxx Wi-Fi SSID broadcasted from that AP to configure and check. Please refer to the below guide and video for the factory reset process.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[flo253]

How to I get the AP off the ceiling? I’m trying to push the AP so the screws come loose from the mount but it’s not going anywhere. I’m over this. 

[Imran_ruckus]

Hi @flo253 

Greetings!!!

Thank you for the response.

You need to use a paper clip to unmount it. Please refer to the below video from 3:30 Minutes to know how to get the AP off the ceiling.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.