R510 AP Reboots and Unable to Upgrade 7150 Switch

[RuckusUserATS]

Hello,

I am a Lennar homeowner experiencing issues with my Ruckus system and would appreciate assistance.  After reviewing other responses in the forum, I see that you are all very knowledgeable and helpful.

Equipment:

• Switch: RUCKUS ICX-7150-C12P
• Access Points: 3 x Ruckus R510 APs

1. Primary Issue: Random Switch Reboots
The ICX-7150-C12P switch was randomly rebooting (5 times in 2 days) until about 18 hours ago. Since the reboots started, the wireless performance is erratic, with laptop speeds fluctuating widely between 270 Mbps and 600 Mbps (down from a consistent 500+ Mbps).

I have checked the system logs for the switch but am unable to pinpoint the cause for the reboot.

Question:
What logs/commands should I run on the ICX-7150-C12P to diagnose the random reboots? (e.g., show log, show stability, etc.) Is there a common known cause for unexpected reboots on this switch model/firmware?

2. Troubleshooting Steps Taken
To address the stability issues, I attempted a firmware upgrade:

• AP Firmware: Successfully upgraded all R510 APs from 200.15.6.212.20 to 200.15.6.212.27.
• Switch Firmware (Attempted): Current firmware is 08.0.80d. I attempted to upgrade to 08.0.95g using the web interface/TFTP.

3. Firmware Upgrade Failure
I successfully uploaded the new 08.0.95g configuration file via TFTP and the web interface confirmed completion. When attempting to save the configuration (Save → Yes), I consistently receive the error:
"Flash access in progress. Please try later."
I have tried rebooting the switch and repeating the process, but the error persists.

Questions:

• How do I bypass or clear the "Flash access in progress" error to complete the switch firmware upgrade or save the running configuration?
• Should I proceed with a factory reset of the switch? Given that the default login was changed and the reboot issues, I thought a reset might help, but I'd like to resolve the flashing issue first.

I can provide screenshots or command line output as needed. Thank you for your time and assistance.

[pinky_ruckus]

Hello @RuckusUserATS ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues while upgrading the Switch to the recommended version.

Please confirm if you are trying to upgrade through the web browser or through CLI.

Could you please share a screenshot of the point where you are getting stuck?

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[RuckusUserATS]

Hello! Thank you for your prompt reply.

I am trying to upgrade with the web browser following the instructions here:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Switch-upgr...

I am getting stuck at G.1. Here is a screenshot of the error:

Then I click Save and then Yes and I get this error:

When I click Logout, I get this and have not responded to it:

Here is the text from the commands you asked about.

SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3822Q39M
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 15 hour(s) 42 minute(s) 46 second(s)
The system started at 01:03:28 GMT+00 Mon Oct 20 2025

The system : started=warm start reloaded=by "reload"

SSH@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1191473152

Please advise on how to proceed. Thanks!

[pinky_ruckus]

Hello @RuckusUserATS ,

Thank you for the response.

I understand that you are unable to complete the Upgrade process through GUI.

As you have access to CLI, I would request you to please complete the Switch Upgrade process through Switch CLI.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please follow the process explained in the article and use the option 1 through CLI and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @RuckusUserATS ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.