I installed the drivers for Mac and tried to connect using the USB-C to USB-C but in the /dev/cu.* there is no device that looks like the Silicon labs. Then I tried a USB-C to USB-A plugged into a dongle that allows me to connect to the USB-C on the Mac. Still no luck. Then I tried the RJ45 plugged into the switch with the other end of the RJ45 plugged into a dongle that goes into the USB-C on the Mac. Still no luck.
What is the best cable combination to connect the switch to a Mac?
For detailed understanding of the issue please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.
Please follow out the next steps.
1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)
3. If you have confirmed that the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your switch (ICX 7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.
How to Fix Routing code issues on Lennar Home users via CLI
Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.
Please let us know if you have any queries in this regard.
Can you point me to where I can download the latest drivers for the Mac? On the Ruckus support site there's a link to a 2017 version but that will not install on my Mac. It says that it needs to be updated by the developers.
I can't find anything more recent on the Ruckus site.
I did locate a Silicon Labs CP210x VCP Mac OS X Driver dated 10/26/2021 v6.0.2. I installed it and allowed it to load through the Mac OS X settings but no additional files appear in /dev with a cu prefix.
Therefore although it says the driver was loaded, I am not sure that this step has been completed successfully.
We seem to be going around in circles a bit here. I had already installed those drivers before your last response. However, in an effort to try to resolve this I have uninstalled them, upgraded my Mac to the latest version of Mac OS X which is Ventura and then followed your instructions again.
I installed the v6.0.2 software in your last response but no additional files appear in the list of /dev/cu.* after doing so. The only entries in there are these:
However, these entries were present before I installed the SiLabs software. Any idea why I'm not seeing the new device?