CommScope RUCKUS Community Forums

golfmad · ‎08-21-2023

I installed the drivers for Mac and tried to connect using the USB-C to USB-C but in the /dev/cu.* there is no device that looks like the Silicon labs. Then I tried a USB-C to USB-A plugged into a dongle that allows me to connect to the USB-C on the Mac. Still no luck. Then I tried the RJ45 plugged into the switch with the other end of the RJ45 plugged into a dongle that goes into the USB-C on the Mac. Still no luck.

What is the best cable combination to connect the switch to a Mac?

Thanks,

Jonathan

Jayavidhya · ‎08-25-2023

Hi @golfmad

Thanks for your response.

For detailed understanding of the issue please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

3. If you have confirmed that the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your switch (ICX 7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

golfmad · ‎08-25-2023

Thanks. That's very useful information. The problems with the Ruckus networks started after a power outage.

I have no problems at all with the ISP connection either hardwired or WiFi so I will try the steps you provided after that. I won't be able to do that for a few hours but I will report back with the results later on.

I use a physical hardwired connection direct from the ISP router to my office so here's the speedtest results from my laptop over the direct connection.

I will report back later. Thanks

Jonathan

Jayavidhya · ‎08-25-2023

Hi @golfmad

Thanks for your response.

Please let us know once you are done with the routing code process.

Best regards,

Jayavidhya

Lennar Home Community

golfmad · ‎08-25-2023

Jayavidhya,

The change from the R (router) firmware to the S (switch) code fixed the problem.

When I upgraded the firmware yesterday I used the R version which was listed in the instructions that I followed. Furthermore, I copied the R version to the secondary location as well.

I went back to the firmware I downloaded, copied the S version to a USB flash drive and then copied the .bin file to both the primary and secondary locations.

It seems that the system is now operating normally again.

Thanks for your help, Jonathan

Jayavidhya · ‎08-25-2023

Hi @golfmad

Thanks for your response.

Good to hear that the issue got solved.

Please feel free to mark this case as accepted solution.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

CommScope RUCKUS Community Forums

Problems connecting using a cable to the ICX 7150 from a Mac