Problems connecting using a cable to the ICX 7150 from a Mac

[golfmad]

I installed the drivers for Mac and tried to connect using the USB-C to USB-C but in the /dev/cu.* there is no device that looks like the Silicon labs. Then I tried a USB-C to USB-A plugged into a dongle that allows me to connect to the USB-C on the Mac. Still no luck. Then I tried the RJ45 plugged into the switch with the other end of the RJ45 plugged into a dongle that goes into the USB-C on the Mac. Still no luck.

What is the best cable combination to connect the switch to a Mac?

Thanks,

Jonathan

[Jayavidhya]

Hi @golfmad 

Thanks for your response.

Please delete the crypto key from the flash memory and follow the below guide on how to zeroize RSA key 

https://docs.ruckuswireless.com/fastiron/08.0.60/fastiron-08060-commandref/GUID-E50CCE5C-4D3D-4AF3-8...

Also please follow the below guide on how to upgrade the switch by using any of the following methods.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[golfmad]

Ok. Zeroizing the RSA key, setting a new password, creating a new RSA key and setting the authentication method didn't work. It still rejects my password.

I will try to upgrade the firmware. 

This is taking up so much time it's becoming close to the point where I may have to scrap the whole system and buy something that is more robust. I will try to get to the firmware upgrade later today.

I will update later.

[Jayavidhya]

Hi @golfmad 

Please share the screenshot of the error you are getting while performing the steps.

Also please share the image of the status of the switch showing in the unleashed dashboard.

NOTE:

• Access to the RUCKUS switch home page is supported only for ICX firmware version 9.0.0 or later.
• Access to the RUCKUS switch home page redirection is available only when an ICX switch is connected.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[golfmad]

Jayavidhya,

I will tell you what I did and where I am and what I am trying to solve.

I upgraded the firmware on the switch to 08.0.95. That part worked smoothly. I also reset my access points which are the R indoor series.

I created a new WiFi network but I still have exactly the same problem that led me here in the first place. The WiFi drops out a lot. There are periods of time when it appears to be unable to connect to the internet at all and then it comes back.

Is there any way to try to debug what is going on?

As requested, here are a couple of pictures of the switch in the unleashed dashboard.

As you can see in the picture above, when I select the ICX7150 it says it's disconnected and cannot ping it at 192.168.1.154 but if I open a terminal window I receive responses fine from that address (see below). Can you explain why it says it's disconnected?

I have a 500/500 Frontier connection. Here's another thing I don't understand. If I run a speedtest connected to my unleashed WiFi if get 500 download and it constantly errors on the upload test. If I then connect to the underlying Frontier WiFi I get about 60/60 which seems reasonable. How can the unleashed WiFi be reporting 500 download speed over WiFi?

Is there a way to analyse some logs on the switch or in the unleashed system to determine the cause of this problem? The unleashed WiFi is unusable at present.

Is there a way I can pay for support from Ruckus to get this problem resolved?

I have so many questions.

Thanks, Jonathan

[Jayavidhya · Accepted solution]

Hi @golfmad 

Thanks for your response.

For detailed understanding of the issue please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router. 

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites,  make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

3. If you have confirmed that the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your switch (ICX 7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages,  please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Note:  if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless. 

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community