CommScope RUCKUS Community Forums

kkrie · ‎06-19-2023

I had a power outage and problems started happening. I have an ICX 7150-c12 along with 2 r510 AP's. I have have fiber internet going into ISP provided modem/router then going to the switch and one computer also plugged directly into the switch, all other devices are on WIFI. Post power outage, I reset all devices slow and methodically to let them all set up. Internet speeds are down so much that I cant even perform a speed test now when operating off of switch and its WIFI network. Internet works fine when I connect to ISP provided modem/router/wifi. so, its not an internet issue. All smart devices started going through connection issue cycles. When I connect to Ruckus wifi and go to unleashed app, it gives me the error that I need to get on a Ruckus wifi and directs me to settings which show me on the ruckus wifi. Something is wrong and I have no idea what to do. I tried calling but I guess this is the only way Ruckus handles customer support?

Green system and power lights are on. during all this. I tried to access GUI through IP address on multiple devices and it wouldn't work.

Jayavidhya · ‎06-20-2023

Hi @kkrie

Greetings of the day,

Based on your description, it seems that the internet is not stable. Also you have confirmed that the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your switch (ICX7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

. After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community