06-11-2023 04:53 PM
Seems to be a new issue that just popped up this weekend with a lot of people. Has anyone figured out a fix to this? Can not connect to manage ruckus APs since late 6/9/2023. Wifi network still works unfortunately for the kids I had a few of their devices blocked on the network for the night which I can’t connect to do unblock.
Solved! Go to Solution.
06-20-2023 06:06 PM
Hello, I was able to fix the app issue with others have said by changing the login destination at the very bottom to the IP address that was previously instructed on how to find.
06-15-2023 08:54 AM
Hi @Plainfielddad23
Thanks for your response.
Please try doing factory reset of the access points and let us know the results.
Here is a short guide how to reset the access points correctly this process sometimes needs to be done multiple times.
Physical Factory Reset an Access Points Ruckus
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
06-19-2023 06:38 PM - edited 06-19-2023 06:41 PM
I found the issue. The mobile app was pointing to unleashed.ruckus<something>.com
when I changed it to 192.168.1.192(may be different one for you) it worked. Check for “change login destination” on the bottom of the app login page. Mine is an iPhone app.
06-20-2023 05:15 AM
Will have to give this a try later on when I am back home
06-19-2023 06:43 PM - edited 06-19-2023 06:43 PM
I may have found solution for this issue. I had same problem for last few days. The mobile app was pointing to unleashed.ruckus<something>.com
when I changed it to 192.168.1.192(may be different one for you) it worked. Check for “change login destination” on the bottom of the app login page. Mine is an iPhone app.
06-21-2023 04:15 AM
This worked perfectly for me!! Thank you