Not connected to unleashed network

[Plainfielddad23]

Seems to be a new issue that just popped up this weekend with a lot of people. Has anyone figured out a fix to this? Can not connect to manage ruckus APs since late 6/9/2023. Wifi network still works unfortunately for the kids I had a few of their devices blocked on the network for the night which I can’t connect to do unblock. 

[Jayavidhya]

Hi @Plainfielddad23 

Thanks for your response.

Please try doing factory reset of the access points and let us know the results.

Here is a short guide how to reset the access points correctly this process sometimes needs to be done multiple times.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[UraliRemo]

I found the issue. The mobile app was pointing to unleashed.ruckus<something>.com

when I changed it to 192.168.1.192(may be different one for you) it worked. Check for “change login destination” on the bottom of the app login page. Mine is an iPhone app.

[Bcliff8285]

Will have to give this a try later on when I am back home

[UraliRemo]

I may have found solution for this issue. I had same problem for last few days. The mobile app was pointing to unleashed.ruckus<something>.com

when I changed it to 192.168.1.192(may be different one for you) it worked. Check for “change login destination” on the bottom of the app login page. Mine is an iPhone app.

[Bcliff8285]

This worked perfectly for me!!  Thank you