Not able connect rukus with at&t fiber

[Danny]

Recently brought a lennar smart home. Previous owner did not use the rukus system.

I have got at&t fiber. At&t fiber modem is in the master bedroom. The smart home box is in the laundry room. 

I connected the Ethernet cable from at&t in master bedroom, then the master bedroom Ethernet cable to rukus device (ICX 7150-012p) in the smart home box. 

The rukus device doesn't seem to be getting the internet. I connected a spare router to the Ethernet cable in smart home box to verify. The router works just fine. 

[Jayavidhya]

Hi @Danny 

Greetings of the day,

For further assistance please provide the below details.

Before proceeding the further steps please refer the below guide to make sure the devices are connected correctly.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please share the image of the switch and access points showing LED status and port connections of the devices.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Danny]

I have connected the Ethernet cables to the twelve ports in the rukus switch 7150 as shown in the picture. However the router is still not getting the internet. 

[Danny]

Hi Jayavidhya, see pictures in below post 

[Jayavidhya · Accepted solution]

Hi @Danny 

Thank you for the details provided.

Please try performing a hard factory reset first by following the below steps.

1:Factory reset:

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete. 

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community