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Not able connect rukus with at&t fiber

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Danny
New Contributor

‎04-21-2023 09:03 AM

Recently brought a lennar smart home. Previous owner did not use the rukus system.

I have got at&t fiber. At&t fiber modem is in the master bedroom. The smart home box is in the laundry room. 

I connected the Ethernet cable from at&t in master bedroom, then the master bedroom Ethernet cable to rukus device (ICX 7150-012p) in the smart home box. 

The rukus device doesn't seem to be getting the internet. I connected a spare router to the Ethernet cable in smart home box to verify. The router works just fine. 

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Jayavidhya
Moderator
Moderator
In response to Danny

‎04-21-2023 10:28 AM

Hi @Danny 

 

Thank you for the details provided.

 

Please try performing a hard factory reset first by following the below steps.

 

1:Factory reset:

  1. Remove power from the switch.
  2. Press and hold the Reset button while applying power to the switch.
  3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete. 

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community

 

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Danny
New Contributor
In response to Jayavidhya

‎04-24-2023 06:54 AM

I got the RUKUS working. Thanks so much for the help.

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Jayavidhya
Moderator
Moderator
In response to Danny

‎04-24-2023 07:42 AM

Hi @Danny 

 

I am so glad that the issue got solved.

 

Thanks for letting us know.

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community
 

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Danny
New Contributor

‎04-21-2023 10:11 AM

16820960358426296103649252006135.jpg

 

16820961361157171474640406072874.jpg

 

 

 i have attached the pictures of current setup above. Blue cable is connected to at&t modem from the master bedroom. White Ethernet cable is connected to the router. The light indicator for Internet is not on.

Whereas, see below picture. I have connected the blue Ethernet cable from master bedroom directly to router below. The internet light is on.

IMG_20230421_130017610_HDR.jpg

 

 

 

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