CommScope RUCKUS Community Forums

Pmoyano · ‎09-09-2023

Good Afternoon,

I am not a technology person so I need plain language and step by step, with screenshot guidance on how to fix my ruckus. It was working well until I had a power outage this week. I do have ATT internet still working, but ruckus is not sending the signal to all the boxes in every floor nor connecting all the devices such as Ring. Any help will be appreciated.

Jayavidhya · ‎09-11-2023

Hi @Pmoyano

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Pmoyano · ‎09-16-2023

Thankfully for me, we had another power outage today and all the APs are working now. I am back to normal status and my home is a smart home again. Is there a way to avoid this disconnect to happen again in future power outages? Any guidance will be truly appreciated. Thank you!

Jayavidhya · ‎09-18-2023

Hi @Pmoyano

Greetings of the day,

Thanks for your response. To avoid this in future please check the version of the switch and Upgrade the switch to a new latest stable version (8095g version).

Please follow the below steps to check the version of the switch and how to upgrade the switch using the below links.

To check the version we need to take console access to the switch. Once you get access to the switch please enter the following command and share the output of that command.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...