No internet connection at switch

[nc]

After a power outage we have no internet connection through the Wi-Fi network hooked up with Ruckus. The network shows up on my available networks. I have reset the switch, but doesn’t help. All the lights are green and steady on the switch and the piece on my ceiling. 

I am very technical not savvy so I need help in very simple terms. 
we do have internet service to our house as we have another router that is working through Spectrum. 
I do not have a computer. I only use my phone and an IPad. 

thank you

Barb

[nc]

Still wondering why my iPad says not to go to this ip address

[Jayavidhya]

Hi @nc 

Thanks for your response.

Please try logging the unleashed dashboard in another device (laptop/PC) and let us know the result.

Best regards,

Jayavidhya

Lennar Home Community
 

[nc]

Do not have laptop or pc. Just iPad or iphone

[nc]

When I went to the app to find the ip address it told me the Ruckus was on line

[Jayavidhya]

Hi @nc 

Please share the screenshot of the error you are getting while scanning the IP address.

Best regards,

Jayavidhya

Lennar Home Community