09-11-2023 09:28 AM
After a power outage we have no internet connection through the Wi-Fi network hooked up with Ruckus. The network shows up on my available networks. I have reset the switch, but doesn’t help. All the lights are green and steady on the switch and the piece on my ceiling.
I am very technical not savvy so I need help in very simple terms.
we do have internet service to our house as we have another router that is working through Spectrum.
I do not have a computer. I only use my phone and an IPad.
thank you
Barb
Solved! Go to Solution.
09-12-2023 01:34 PM
Hi @nc
Thanks for your response.
Good to hear that the issue was solved.
Please feel free to mark this case as ACCEPTED SOLUTION.
Also please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
09-12-2023 05:48 AM
Still wondering why my iPad says not to go to this ip address
09-12-2023 07:08 AM
Hi @nc
Thanks for your response.
Please try logging the unleashed dashboard in another device (laptop/PC) and let us know the result.
Best regards,
Jayavidhya
Lennar Home Community
09-12-2023 07:19 AM
Do not have laptop or pc. Just iPad or iphone
09-12-2023 07:21 AM
When I went to the app to find the ip address it told me the Ruckus was on line
09-12-2023 07:48 AM
Hi @nc
Please share the screenshot of the error you are getting while scanning the IP address.
Best regards,
Jayavidhya
Lennar Home Community