12-13-2022 04:04 PM
The power went out due to a storm at my home. Once the power came on the WAP had no lights on it. The brain for the WAP has power and a green and a yellow light on it. Can someone tell me what the issue maybe and how to fix it? thank you
01-05-2023 04:08 AM - edited 01-05-2023 04:08 AM
Hi @amishandami
Please provided us a picture/ photo when you are trying to access console with the console cables on switch ICX-7150 - C12P and PC connected.
What error were you getting when trying to access the console, you can send it here:
Like below :
Best Regards
Fernando Vasquez
01-25-2023 03:08 PM
01-25-2023 02:26 PM
On behalf of Mr.Patel im writing this, im a IT tech for BestBuy I have tried to trouble shoot this device for him and get the info you are asking of him we do not have the connect cable for the console we tried a usb to usb c no response from the console, but upon hard reseting the device thru the pin hole we are still unable to pull a IP address to access the web GUI upon further investigation I noticed the lights on the front of the switch were flickering randomly and as some point even completely turning off and back on if this is not enough to get a RMA then im sure Mr.Patel and anyone on my team would love to have you team view into the clients PC and help us trouble shoot the issue
01-27-2023 07:52 AM - edited 01-27-2023 07:53 AM
Hi @amishandami
Hope you are doing well!
Based on the troubleshooting done, and you confirm that the management interface ( console access ) is not working ( no response ) this unit Should be RMA (return merchandise authorization) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.
Like the following example:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Best Regards
Fernando Vasquez