The power went out due to a storm at my home. Once the power came on the WAP had no lights on it. The brain for the WAP has power and a green and a yellow light on it. Can someone tell me what the issue maybe and how to fix it? thank you
On behalf of Mr.Patel im writing this, im a IT tech for BestBuy I have tried to trouble shoot this device for him and get the info you are asking of him we do not have the connect cable for the console we tried a usb to usb c no response from the console, but upon hard reseting the device thru the pin hole we are still unable to pull a IP address to access the web GUI upon further investigation I noticed the lights on the front of the switch were flickering randomly and as some point even completely turning off and back on if this is not enough to get a RMA then im sure Mr.Patel and anyone on my team would love to have you team view into the clients PC and help us trouble shoot the issue
Based on the troubleshooting done, and you confirm that the management interface ( console access ) is not working ( no response ) this unit Should be RMA (return merchandise authorization) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.