No POE to access point from Ruckus ICX 7150-C12P network switch box

[markcfoster]

I believe this issue starting a year ago resulted from power failure at my house. Since then access point in hallway did not work and also door bell and Ring camera do not work. Recently, I found the external power supply for the access point and now it is working while hanging from the ceiling with an extension cord to the power supply. My Ruckus Network box does not appear to be stuck in boot mode as I see other posts because the SYST and PWR lights are both green. I cannot login to the Unleashed app using any of the suggested username/passwords and I do not see a username/password from the installer in the documentation or on the cabinet door. I get an error message ‘Unleashed - You are not connected to Unleashed network. Go to Settings? Yes/No.’ I’m using iPhone 15 with iOS 18.1.1. I purchased my Lennar home new in 2018. Should I try a hardware factory reset of the Ruckus Network box?

[Imran_ruckus]

Hi @markcfoster 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Access Points and the RUCKUS Unleashed login issue.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Before I assist you with the Unleashed application issue. I would need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[markcfoster]

Using fing for iOS, I did an initial scan and there are 15 listed with their IP address, however, two are labeled Router and iPad, but the other 13 are all labeled ‘Generic.’ How am I suppose to identify which IP address is for the Ruckus Network box?

[Imran_ruckus]

Hi @markcfoster 

Greetings!!!

Thank you for the response and the update.

Please refer to the RUCKUS Lennar Knowledge Base self-help article on How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications mentioned in my last post.

Please let me know if you have any queries.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[markcfoster]

Imran, I had to use the Telnet command nc [IP Address] 23 to access the CLI, but I did it. Following is a copy and paste from Terminal with all of the queries you asked for. What is my next step?

~ Mark

P.S. Before sending, the forum host changed some of my text because of invalid HTML being removed.

Last login: Fri Jan 10 21:01:21 on console

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

Marks-MBP:~ markfoster$ ssh super@192.168.1.241

ssh: connect to host 192.168.1.241 port 22: Connection refused

Marks-MBP:~ markfoster$ ssh admin@192.168.1.241

ssh: connect to host 192.168.1.241 port 22: Connection refused

Marks-MBP:~ markfoster$ nc 192.168.1.241 23

????telnet@ICX7150-C12-Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12-Switch#show version

show version

  Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.

    UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

      (24723488 bytes) from Primary 

        SW: Version 08.0.61aT211 

      Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)

       Compiled on Sun Jun 25 09:25:15 2017

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3223P0AB

      Current License:    

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

 1000 MHz ARM processor ARMv7 88 MHz bus

 8192 KB boot flash memory

 2048 MB code flash memory

 1024 MB DRAM

STACKID 1  system uptime is 4 day(s) 7 hour(s) 30 minute(s) 39 second(s) 

--More--, next page: Space, next line: Return key, quit: Control-c

show flash

The system started at 00:02:20 GMT+00 Sat Jan 01 2000

The system : started=cold start   

telnet@ICX7150-C12-Switch#flash

Incomplete command.

telnet@ICX7150-C12-Switch#

telnet@ICX7150-C12-Switch#show inline power

show inline power

Power Capacity:    Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

 Port Admin Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

     State State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 Off Off            0          0  n/a      n/a         3  n/a

  1/1/2 Off Off            0          0  n/a      n/a         3  n/a

  1/1/3 Off Off            0          0  n/a      n/a         3  n/a

  1/1/4 Off Off            0          0  n/a      n/a         3  n/a

  1/1/5 Off Off            0          0  n/a      n/a         3  n/a

  1/1/6 Off Off            0          0  n/a      n/a         3  n/a

  1/1/7 Off Off            0          0  n/a      n/a         3  n/a

  1/1/8 Off Off            0          0  n/a      n/a         3  n/a

  1/1/9 Off Off            0          0  n/a      n/a         3  n/a

 1/1/10 Off Off            0          0  n/a      n/a         3  n/a

 1/1/11 Off Off            0          0  n/a      n/a         3  n/a

 1/1/12 Off Off            0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

 Total                     0          0

--More--, next page: Space, next line: Return key, quit: Control-c

show inline power detail

telnet@ICX7150-C12-Switch#detail

Invalid input -> detail

Type ? for a list

telnet@ICX7150-C12-Switch#

telnet@ICX7150-C12-Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr:  2.3 Amps

Voltage:   54.0 Volts

Capacity:  124 Watts

PoePower:  124 Watts

POE Details Info. On Unit 1 : 

General PoE Data:

+++++++++++++++++

--More--, next page: Space, next line: Return key, quit: Control-c

show interface brief

Firmware

Version

----------------

02.1.0 Build 002

Hardware

Version

----------------

UNKNOWN

Cumulative Port State Data:

+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports

Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault

-------------------------------------------------------------------------

0         12         0        12        0            0          0        

Cumulative Port Power Data:

+++++++++++++++++++++++++++                                       

#Ports  #Ports  #Ports        Power       Power

Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation

-----------------------------------------------

0       0       0           0.000 W     0.000 W

telnet@ICX7150-C12-Switch#