No POE to access point from Ruckus ICX 7150-C12P network switch box

[markcfoster]

I believe this issue starting a year ago resulted from power failure at my house. Since then access point in hallway did not work and also door bell and Ring camera do not work. Recently, I found the external power supply for the access point and now it is working while hanging from the ceiling with an extension cord to the power supply. My Ruckus Network box does not appear to be stuck in boot mode as I see other posts because the SYST and PWR lights are both green. I cannot login to the Unleashed app using any of the suggested username/passwords and I do not see a username/password from the installer in the documentation or on the cabinet door. I get an error message ‘Unleashed - You are not connected to Unleashed network. Go to Settings? Yes/No.’ I’m using iPhone 15 with iOS 18.1.1. I purchased my Lennar home new in 2018. Should I try a hardware factory reset of the Ruckus Network box?

[Imran_ruckus]

Hi @markcfoster 

Greetings!!!

Thank you for the response and the detailed information you shared.

I see your Switch ports have been disabled. Refer to the screenshot below.

To enable the same and fix the issues, please refer to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi  @markcfoster 

Thank you for the response on the private chat.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.