Newly created SSID broadcasting but no Internet (RUCKUS ICX 7150-C12P)

[ParklandUser]

Hi,

I am the second owner of this Lenner home, and the previous Owner didn't share any information. Thank you for the valuable posts in this forum, I was able to login to the CLI, also connected via the console cable and able to reset the password for the super user, relaized the enable super user password privillage is different than the one usng login one, reset that password, enabled web access. So far, so good.

I did reset the hard reset in the AP and then using the Configure.ME.XXXX link I was able to successfully create a new SSID and the setup was successful. However when I connected to the SSID, there is no internet. My ISP is fine and internet is working great when I connect to the ISP router directly. The issue is via the AP.

I even tried the steps to correct the Switch Mode explained in the link (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/No-network-connection-when-c...); however, no luck yet. 

Please help.

Lenner Home, Product Used: RUCKUS ICX 7150-C12P

[pinky_ruckus · Accepted solution]

Hello @ParklandUser ,

Thank you for the response.

From the pictures you shared, it seems like one of the ethernet cables is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[ParklandUser]

Here are the pictures you have requested

[ParklandUser]

Here are some more answers to your questions.

Please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?
-- Yes Confirmed
May I know how many Access Points are connected to the Switch?
-- In the house there are three APS, however at this time I have only connected one

Also, could you please confirm if you have performed factory reset with only one AP connected?
-- Yes confirming, I only had one AP when I did the factory reset

We would request you to please share a screenshot of the error while you connect to the newly created SSID.
-- on the mobile, the WIFI connection when connecting to the SSID (Ruckus-OurHOme) is spinning for a while and then connect and no internet.
-- on the PC, it takes 30 seconds to connect and shows no internet

[pinky_ruckus · Accepted solution]

Hello @ParklandUser ,

Thank you for the response.

From the pictures you shared, it seems like one of the ethernet cables is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[ParklandUser]

That worked. I thought only the AP cable needs to be in the 1 - 12 ports, didn't realize the ISP cable also. THanks for the help. TO add other APs, should I just plug them in in the 1 - 12 ports? NO other mesh configuration right? these are hard wired.

[pinky_ruckus · Accepted solution]

Hello @ParklandUser ,

Thank you for the response.

We are glad to know that the RUCKUS setup is now working.

All the cables including ISP cable and AP cables should be plugged into one of the 12 ports of the Switch.

There is no other mesh configuration.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let us know if you have any other queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community