Upgrading switch from Mac

[twuz1010]

Hello, i'm trying to follow the how to guide for upgrading Lennar ICX 7150 switch to xxx.95g firmware.  I can't seem to find anything on how to do this via web GUI from a MAC. Please advise.

Luke

[pinky_ruckus]

Hello @twuz1010 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues upgrading the Switch to the recommended version 08.0.95g through GUI using Mac.

Could you please confirm if you have tried accessing the IP address in the browser and check if you are able to login to the GUI of the Switch?

Once you access the GUI of the Switch, I would request you to please share the screenshot of the running version of the Switch for us to assist you further.

Also, please share the screenshot at which you are getting stuck while upgrading the Switch through the GUI web browser.

May I also please know if you have access to a Windows laptop?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[twuz1010]

Hi Pinky.  Yes, i can access the switch via its IP.  Here's a screenshot of the device info. It's setting up some sort of FTP or TFTP to get the new version on the switch that seems to be the problem.  I do not have access to a Windows laptop.

[pinky_ruckus]

Hello @twuz1010 ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.