CommScope RUCKUS Community Forums

atollefson12 · ‎01-02-2024

I purchased a used Lennar home that has ruckus installed, as well as 2 access points in the ceiling. The previous owner has their own network still; how I can a change this?

I have read through all of these posts and can still not figure it out. I know my equipment is set up correctly but just cannot connect to the AP's. Please help.

Jayavidhya · ‎01-03-2024

Hi @atollefson12

Thanks for your response,

Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.

Which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please try to do the factory reset of the access points which is affected and let us know the results.

IMPORTANT NOTE: As you have two Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

atollefson12 · ‎01-03-2024

I have tried all of those options but none have worked. I am unable to find the "Configure.Me-xxxxx" Wifi to connect.

Jayavidhya · ‎01-03-2024