Network name not broadcasting

[donnronn]

I had a power surge recently and now the network name is not broadcasting. I power cycled twice. I had this issue before and called Ruckus they had me log into the network and we had, I believe, change the mode of the device so it work in router mode I guess. Any ideas on how to fix this?

[Jayavidhya]

Hi @donnronn 

Greetings of the day,

Thanks for the detailed description of the issue.

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[donnronn]

There are no lights on the the R510

[donnronn]

[Sgatjens]

Hi @donnronn 

Seems that you switch may present some PoE issue (power over Ethernet) To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices" https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable 
ICX7150-C12 Switch#show version 
ICX7150-C12 Switch#show inline power 
ICX7150-C12 Switch#show inline power detail
 

Copy and paste the results on the chat (here)
 

If you cannot access via IP we can access physical using a console cable
 

How to console in the ICX-7150-C12p https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...
 

Once you are log in via console go to the Step '3'

Best Regards
Sofia Gätjens