Need help configuring network in Lennar home I just bought

[Graham75]

I have plugged my xfinity router into the Ruckus base.  What are the next steps that I need to take in order to light us the Ruckus wireless network?

[Imran_ruckus]

Hi @Graham75 

Greetings!!!

Thank you so much for your response and the update.

I truly understand how frustrating this can be, and I appreciate your patience. As mentioned earlier, our support is best-effort, and we don’t have access to technician services or on-site assistance.

That said, I’m more than happy to assist you at each point. Could you please let me know if you've tried performing a factory reset on the Access Points using a paper clip? If so, please share which step you're currently stuck on, and I’ll walk you through it step by step.

Thank you again for your understanding and for working with us.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Graham75]

Imran, I have successfully done a factory reset on one of the Access Points and for the time being I will only leave that one connected to the unit until we sort this out.  Right now after the reset I can only see a Recover.Me network, not a Configure.Me network like you and the videos describe.  What do I do next?

[Imran_ruckus]

Hi @Graham75 

Greetings!!

Thank you for your response and the update.

Once the factory reset is complete, you should see the new Wi-Fi network that was configured during the reset process.

Following the reset, you can reconnect the previously disconnected Access Points. They should automatically synchronize with the configuration of the Access Point used for the reset.

Please let me know how things are working now.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Graham75]

Imran, right now after the reset I can only see a Recover.Me network, not a Configure.Me network like you and the videos describe.  Why am I not seeing a Configure.Me network?

[Imran_ruckus]

Hi @Graham75 

Thank you for your response and the update.

After pressing the reset button, you should see a network named configure.me-xxxxxx broadcasted by the Access Point.

If this network does not appear, please disconnect the current Access Point and try the reset process on another one.

For your reference, please see the links below:

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Setup using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any questions or need further assistance.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support