Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

[zsl666]

I live in a Lennar home that came with a Ruckus ICX 7150-C12P switch and two Ruckus APs. I’m having trouble getting my network working again after trying to set up the second AP.

Current situation:

• AP #1: Shows as Configure.Me-XXXXXX. I can connect to it and access the Unleashed setup page, but it says Internet: Disconnected, Ethernet: X, DNS: Unreachable. It does have an IP and Gateway, but no actual internet connectivity.

• AP #2: Shows as Recover.Me-XXXXXX, which I understand means it is in recovery mode.

• ICX 7150 switch is connected to my ISP router via the orange Ethernet cable, AP cables are in PoE ports. I tried moving the uplink cable to port 1/1/1 and rebooted both switch and APs, but still no internet.

• I have already factory reset the Configure.Me AP and gone through the setup wizard.

What I’ve tried so far:

1. Factory reset AP #1 and created a new Unleashed network.

2. Reconnected cables with uplink from router to ICX uplink port (port 1/1/1).

3. Rebooted switch and AP multiple times.

4. Checked IP/DNS settings in Unleashed (set to DHCP).

What I need help with:

• Why is my Configure.Me AP getting IP/Gateway but failing Ethernet/DNS checks?

• How can I properly configure my ICX 7150 ports for uplink and AP connections?

• Steps to recover the Recover.Me AP so it can join the network.

Any guidance, example configs, or troubleshooting steps would be greatly appreciated!

Thank you in advance.

[zsl666]

Adding some photos and screen shots, the orange cable is the internet input, white one is one of the AP.

In the dashboard, it shows no internet.

I tried factory reset the switch, doesn't work. The internet in my home is good. I don't know why here says no internet

[pinky_ruckus]

Hello @zsl666 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that your Ruckus setup is not working.

From the screenshot you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. 

It must be plugged into any 1 in-12 ports as shown in the below screenshot. 

Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @zsl666 ,

Thank you for the response.

Could you please confirm if you have connected the Ethernet cable to one of the 12 ports on the Switch?

It must be plugged into any 1 in-12 ports as shown in the below screenshot. 

Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.