Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

[zsl666]

I live in a Lennar home that came with a Ruckus ICX 7150-C12P switch and two Ruckus APs. I’m having trouble getting my network working again after trying to set up the second AP.

Current situation:

• AP #1: Shows as Configure.Me-XXXXXX. I can connect to it and access the Unleashed setup page, but it says Internet: Disconnected, Ethernet: X, DNS: Unreachable. It does have an IP and Gateway, but no actual internet connectivity.

• AP #2: Shows as Recover.Me-XXXXXX, which I understand means it is in recovery mode.

• ICX 7150 switch is connected to my ISP router via the orange Ethernet cable, AP cables are in PoE ports. I tried moving the uplink cable to port 1/1/1 and rebooted both switch and APs, but still no internet.

• I have already factory reset the Configure.Me AP and gone through the setup wizard.

What I’ve tried so far:

1. Factory reset AP #1 and created a new Unleashed network.

2. Reconnected cables with uplink from router to ICX uplink port (port 1/1/1).

3. Rebooted switch and AP multiple times.

4. Checked IP/DNS settings in Unleashed (set to DHCP).

What I need help with:

• Why is my Configure.Me AP getting IP/Gateway but failing Ethernet/DNS checks?

• How can I properly configure my ICX 7150 ports for uplink and AP connections?

• Steps to recover the Recover.Me AP so it can join the network.

Any guidance, example configs, or troubleshooting steps would be greatly appreciated!

Thank you in advance.

[zsl666]

I performed reset on the 1st ap. and then re-setup the 1st ap. And then I try to connect 2nd ap, the 2nd ap didn't synchronizes. It still shown as configure.me. I also login to the Unleashed dashboard, but I can only see 1 ap connected. 

 

[pinky_ruckus]

Hello @zsl666  ,

Thank you for the response.

I understand that you are unable to get the AP version details from the individual Access points.

I would request you to please refer to the below mentioned screenshot to get the AP version details:

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[zsl666]

Hi, Please see the screen shot. I can only see one AP in the system. The 2nd ap is connected and still shown as configure.me. Please let me know do I need upgrade the ap system.'

Thank you

[pinky_ruckus]

Hello @Masni ,

Greetings!

Thank you for sharing the response.

From the response you shared, we understand that your RUCKUS Access Points are on an older version which doesn’t let you manage them. We suggest you upgrade your  RUCKUS R510 Access Point to version 200.15.6.212.27 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.212.27

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

We would request you to please select the option “Local upgrade”.

Please click on Local upgrade and you can upgrade the version to the recommended version 200.15.6.212.27.

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.