Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

[zsl666]

I live in a Lennar home that came with a Ruckus ICX 7150-C12P switch and two Ruckus APs. I’m having trouble getting my network working again after trying to set up the second AP.

Current situation:

• AP #1: Shows as Configure.Me-XXXXXX. I can connect to it and access the Unleashed setup page, but it says Internet: Disconnected, Ethernet: X, DNS: Unreachable. It does have an IP and Gateway, but no actual internet connectivity.

• AP #2: Shows as Recover.Me-XXXXXX, which I understand means it is in recovery mode.

• ICX 7150 switch is connected to my ISP router via the orange Ethernet cable, AP cables are in PoE ports. I tried moving the uplink cable to port 1/1/1 and rebooted both switch and APs, but still no internet.

• I have already factory reset the Configure.Me AP and gone through the setup wizard.

What I’ve tried so far:

1. Factory reset AP #1 and created a new Unleashed network.

2. Reconnected cables with uplink from router to ICX uplink port (port 1/1/1).

3. Rebooted switch and AP multiple times.

4. Checked IP/DNS settings in Unleashed (set to DHCP).

What I need help with:

• Why is my Configure.Me AP getting IP/Gateway but failing Ethernet/DNS checks?

• How can I properly configure my ICX 7150 ports for uplink and AP connections?

• Steps to recover the Recover.Me AP so it can join the network.

Any guidance, example configs, or troubleshooting steps would be greatly appreciated!

Thank you in advance.

[pinky_ruckus]

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[zsl666]

yes, I still need help. I replied your previous response. Didn't receive a response from you 

[pinky_ruckus]

Hello @zsl666 ,

Thank you for the response.

Could you please confirm f you have performed reset on the second AP and verify if it synchronizes wit the first AP?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[zsl666]

Hi, I performed the reset on 2nd AP, and didn't synchronize with the first AP.

I tried to check if both the Access points are of the same firmware version, I followed instruction in your previous reply. but I can only see 1 AP connected even both of them are connected to the Switch.

[pinky_ruckus]

Hello @zsl666 ,

Thank you for the response.

Please connect the first AP to the Switch and perform a reset on the first AP.

Meanwhile, please login to the Unleashed dashboard and check if you are able to see the AP version of both the Access points. 

Please share the screenshot of the AP version of both the Access points.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community