Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
From the case description, I could understand that your RUCKUS Device is not working and there is amber light.
Apologies, we cannot replace it till we confirm if it is a hardware issue. And
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
Could you please let me know which device you are seeing Amber lights, ICX-7150-C12P Switch, or Access Point? (Please refer to the below pictures)
And Could you please let us know?
- Was there any power outage?
- From when are you facing this issue?
- Also, please share a picture of the light status.
Thank you again.
Please let me know if you have any queries in this regard.
Lennar Home Community.