Moved to a Lennar house and need help to finish set up.

[frank462]

Hello everyone hope ya'll doing great.

So I moved to this Lennar house and I noticed some devices and knew they are for wifi, so started digging up and investigate on how to use them and ended factory restarted all of them.

I have a RUCKUS ICX-7150-C12P which is hard wired to my ethernet router and I did the factory reset also did all the Switch Routing Code (SPR) issue using Command Line Interface (CLI).

Also Have (2) R510 which the PWR light is blinking and the CTL is green fixed other 3 lights are off.

(1) of my R510 is still showing on my wi-fi list as Configure.me-XXXXXX while the other one does no show at all.

Downloaded the Unleashed APP and managed to configurate one of my R510 (the one that says configure.me-XXXXXX but still doesnt change to the name I gave it also its on my network inside of unleashed app that shows over there once in a while. When I check my wi-fi and network It says no internet connection.

I need help please! its driving me crazy.

[frank462]

Awesome, just entered that drive link and submitted the videos, please let me know if you received them 

[Imran_ruckus · Accepted solution]

Hi @frank462 

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[frank462]

Awesome, Thank you!