Switch has no power

[kristenrwillis]

Hi there,

I own a Lennar home and we have a Ruckus ICX 7150-C12p and it suddenly stopped working- does not look like it has power. I have tried it in different outlets, and tried doing a factory reset over 20 times. When I do the factory reset all the lights flash once yellow and then go out. Even if I continue holding the reset button the lights don’t come back on. I have also tried to do the reset using a computer (found the instructions from another forum question)and no luck. Only one of the three websites that are given work. Please help! Thank you! 

[Imran_ruckus]

Hi @kristenrwillis 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

1. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following: 

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[kristenrwillis]

Good morning Imran,

thank you for your message. Here are the photos you requested. 

 

 

[Imran_ruckus]

Hi @kristenrwillis 

Thank you for the response and the information.

Also, please share the VIDEO as per the guidelines explained in my previous post.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kristenrwillis]

Sorry Imran. Can you please provide the link to upload the video? I have the video just not sure how to upload it. Thank you