Factory Reset Ruckus 7150 C12

[Mad-Lennar-Cust]

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

[Mad-Lennar-Cust]

 

To be clear, after the factory reset attempts the Ruckus ICX 7150-C12P unit that shows a solid green light (PWR) and a solid amber light (SYST)

[Mayank]

test

[Imran_ruckus]

Hi @Mad-Lennar-Cust 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working.

I see from the picture you shared, that there is an Amber and Green light on the Switch. That means the Switch is stuck in boot mode.

As you already tried rese with a paperclip. Please try it multiple times. If that doesn’t work, you have to perform the software recovery on the Switch.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mad-Lennar-Cust]

Thank you for your reply. I do not have a device that I can directly hardwire with, unless I can use a docking station as a port? I did try with the usb-c.