Locked Out and No Recovery Email

[rbuca1]

I recently upgraded my router and started having connectivity issues w/ the APs - would disconnect after a few minutes.  I did a factory reset and created a new account - but like a dummy I didn't save the PW nor turn on the email recovery option.  So now I'm locked out and unable to get into my account.  I tried hitting the reset button on the AP's but it just does a power cycle and restarts.  

[Imran_ruckus]

Hi @rbuca1 

Greetings!!!

Thank you for the response and the update.

We may need to check some configurations on the Switch to get it connected to the Unleashed and to get this issue resolved. Please follow the below process and help me with the queries.

Please follow the below steps to access CLI and help me with the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

admin test

[rbuca1]

Here are the IP address

 

[Imran_ruckus]

Hi @rbuca1 

Thank you for the response and the information.

Once you see the RUCKUS IP Addresses, please follow the 2nd guide and try to access the Switch CLI to get output of the commands.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rbuca1]

Hi Imran, I've identified the IP on the switch.  I'm on a Mac, used terminal, and entered ssh 'admin'@'IP address' but got the error:  Unable to negotiate with 192.168.1.19 port 22: no matching host key type found. Their offer: ssh-rsa