Lennar <edited by mod> Home

[Kvo3]

I have the problem described here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

I have tried every one combination including the one I have set for the Unleashed app. Nothing lets me get in.

I have tried resetting the switch to factory settings using: https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

still not working. Help please!

[Kvo3]

Is the upload photo option available from mobile site? I don’t see it, even after logging in.

1. This was working before, but this has always happened after a power surge/power outage.
2. Yes green lights. See pictures.
3. Yes stable ISP. The ISP has me set up with another Wi-Fi router, temporarily using that SSID.
4. 1 access point. Green lights. See pic.

[Imran_ruckus]

Hi @Kvo3 

Thank you for the response and the information.

As mentioned in the previous post could you please share the pictures of the Switch and Access Points showing the light status?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kvo3]

Funny. I did not have an option to upload photos via the mobile site earlier. I do now. Here they are:

 

 

[Kvo3]

 

[Imran_ruckus]

Hi @Kvo3 

Thank you for the detailed information you shared.

The connections and light status seem to be normal.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.