Lennar home Ruckus disconnect

[Jnorth54]

My Ruckus will not stay connected , I re boot and it disconnects in minutes

my internet provider confirmed and stable connection to the home. What else can I do to get this resolved?

jim

[Jnorth54]

After unplugging switch the unit on the ceiling (access point?) has all green lights. This is what happened yesterday. Everything worked for a few hours and then went down again.

[Jnorth54]

 

[Jayavidhya]

Hi @Jnorth54 

Sorry for the inconvenience. 

Please follow the below link on how to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Also for replacing the chassis we need to confirm that the hardware is damaged. Please try to follow the steps and provide us the image from ICX 7150 - C12 P (USB type C to  USB ) to PC. 

Please confirm the LED status of your switch and Access points.

Also let me add more detail to understand the LED lights of your Access points. 

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

[Jnorth54]

I have done the downloads to a usb drive. My ruckus profile only shows me as a guest and not an admin. Can you please help me get access as admin? 

[Jayavidhya]

Hi @Jnorth54 

Basically if the Switch is not responding to the factory reset, you need to perform the software recovery process,

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKU S-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-v...

Best regards,

Jayavidhya

Lennar Home Community