Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

[Vladk]

Hello,

I have an issue with my switch ICX-7150-C12P. I just recently moved to Lennar home. My APs are not wirking and switch is having orange light for SYS and green light for PWR. I tried reset it, probably, 5 times, it's just keep blinking orange, even left it overnight (following reset steps here https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy... ) then I tried connect to it using Ethernet or/and usb-C with my MacBook, following steps described here https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71....  Please help

[SAMMYT]

in device & printers  and device manager connection shows as ASIX USB to Gigabit ethernet family adapter connected to USB 3.0, RJ45 (console port on switch) to USB A (windows 10). in putty would this be considered COM or something else?

[Vladk]

Apparently the system finally decided to reset. I got green lights on SYS and Power. APs getting power (I see lights) but 2.4G and 5G are orange and PWR is blinking. When I try to do anything with the app it tells me I am not connected to the system

[Vladk]

Update, the previous reset success was a glitch. Eventually, I got windows PC and managed to recover the system. But now after I reset master AP and went through setting up a new network, when I try to connect to wifi it says failed. Everything seems to be connected, lights are on on the switch and AP. What potentially could be an issue that prevents me connecting to newly created wifi network?

[Imran_ruckus]

Hi @Vladk 

Greetings!!!

I hope this message finds you well.

We appreciate the detailed information you have provided. 

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Vladk 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community