CommScope RUCKUS Community Forums

Rayoub · ‎08-19-2023

Hi, I am unable to reset ICX7150-C12 after power outage... Lights flash amber continuously and no power goes to Access Points in home. I am unable to console connect to switch using a MAC. Requesting help here. Thank you

Imran_ruckus · ‎08-21-2023

Hi @Rayoub

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you are unable to reset your RUCKUS ICX-7150-C12P Switch which is flashing amber continuously after a power outage and Access Points have no power.

As you mentioned there are amber lights flashing. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried resetting, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please use a Windows laptop/PC for the software recovery process as there are some issue with MAC device.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Rayoub · ‎10-23-2023

Hi Imran.

I changed the boot sequence to Primary Flash and reloaded the Switch but I still see SPR in the Running Image Version.

Imran_ruckus · ‎10-24-2023

Hi @Rayoub

Greetings!!!

Thank you for the response and update.

Please follow the process once again as per the steps below:

Step-by-step screenshots below:

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Ch823 · ‎10-02-2023

Hello,

I am having same problem. Syst light is amber and have no power to devices. I tried to recover software but can’t figure it out. Is there any other way to get help doing the software recovery?

thanks

Jayavidhya · ‎10-03-2023

Hi @Ch823

Greetings of the day,

As this case was raised by @Rayoub

To avoid confusion please open a new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Imran_ruckus · ‎10-03-2023

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CommScope RUCKUS Community Forums

Lennar ICX7150-C12 Switch unable to reset after power outage.