Lennar ICX7150-C12 Switch unable to reset after power outage.

[Rayoub]

Hi, I am unable to reset ICX7150-C12 after power outage... Lights flash amber continuously and no power goes to Access Points in home. I am unable to console connect to switch using a MAC. Requesting help here. Thank you

[Imran_ruckus · Accepted solution]

Hi @Rayoub 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared. 

As per the case description, I could understand that you are unable to reset your RUCKUS ICX-7150-C12P Switch which is flashing amber continuously after a power outage and Access Points have no power.

As you mentioned there are amber lights flashing. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

As you mentioned that you tried resetting, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please use a Windows laptop/PC for the software recovery process as there are some issue with MAC device.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Rayoub]

thank you Imran I will try the reset multiple times. I have done it about 5 times so far. I do not have a windows laptop available currently. is there another way to perform software recovery?

[Imran_ruckus]

Hi @Rayoub 

Thank you for the response and the information you shared.

Using Windows Laptop would be easier for the software recovery process.

However, please try to reset the Switch as mentioned in my previous post and let us know if that works. We will proceed accordingly.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Rayoub]

thank you Imran after about 10 resets the switch turned on and is now powering my access points. 

Is there any steps I can take to prevent this from happening in the future? 

Thank you.