Lennar Home: Intermittent wifi with AT&T, unable to access switch in the console

[pradeepgogu]

My wifi is super choppy with the internet showing as disconnected (sometimes) in the Ruckus dashboard. And it looks like i have to change ICX to SPS from SPR per this thread. But, I am unable to access my switch IP (via LAN Scan) or connect to the console via USB C to USB A connector from Ruckus panel to my laptop. See images below

For context - my videos take a while to buffer and but plays find once they start

My Ruckus dashboard, which doesn't show the switch

Here is a snapshot of my connections along with how I connected my laptop to Ruckus via USB C to USB A cable to access the console

I cannot find the COM code (using this approach) when I connect Ruckus to my laptop

[Mayank · Accepted solution]

Hi Pradeepgogu,

Thank you for reaching out to us.

For Lennar accounts, we have a dedicated support page where you can post your queries anytime.

Please refer to the link below:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

Best regards,
Mayank

[pradeepgogu]

thank you ! this issue got resolved using the information available in other discussions.l

[Mayank]

Hi Pradeepgogu,

Thank you for the update,

This is Acknowledged.

Thanks

Mayank

[Imran_ruckus]

Hi @pradeepgogu 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support