Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after connected to Unleashed network (Wireless Lennar Home network)

[DavidCh]

Hello Community,

This is an announcement about this know issue we are currently working on Please check this information if you run into it.

Issue: iPhone with IOS 16 can't reach "unleashed.ruckuswireless.com" after connected to Unleashed network

Error message: "Not connected to the Unleashed network"

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.  

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

 3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 STEPS as explained above.

If you have any questions about the Steps for the workaround please open a new post using this as reference.

Best regards,

David Chavarria  | Technical Support Manager.

[2170kru]

Hello Imran 

my query is in relation to this post, 
even though we updated the Online and Mobile app, I am still experiencing issue, 
none of the website login page are loading, everything time I have to switch the network ignorer to login, 

Ruckus needs to look into this, 

thank you, 

Kru

[Imran_ruckus]

Hi @2170kru 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Zappa]

Thanks Imran for the quick reply. We'll wait for a new firmware release.

[cheryl_consigli]

I am a Lennar home owner and I cannot login to update my ruckus.  I have always done so on mobile phone.  Is there a way to update using laptop?  Sorry not that tech savy here. 

[Imran_ruckus]

Hi @cheryl_consigli 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post to guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.